Do you remember the first time you flew with West Jet? I do: it was such a different experience than other airlines! The staff were casual, fun and they even told jokes; the captain would make some sarcastic and funny statements over the intercom. And yet, somehow, I still felt like I was in a safe and professional environment. I often dreaded traveling by air, but once I started flying West Jet, I (almost) looked forward to flying. I remember thinking ‘this is how it should be!’
That is the feeling we want you to have when you meet us at Kroffat Brake & Wheel. We like to think we are the perfect amount of casual and fun, and we put a lot of effort into being approachable, understandable and empathetic. It really sucks when you car breaks down and paying for maintenance does not feel any better; but it is the reality of owning a vehicle. We all know it is expensive to keep our cars moving, so we like to focus on keeping you comfortable and informed when your vehicle is at our shop. Not everybody has the same budget or expectation for their vehicle. You can count on the mechanics at Kroffat to listen and look after you and your vehicle just the way you expect.
We truly feel we are like no other shop in the valley: Our customers are our friends and our friends are our customers.
Dwight Milford - I have been working in shops for 30 years. I finished my apprenticeship under my father and fixing things is in my blood. Ironically, I am not actually a ‘car guy’. I ride my bicycle to work as much as possible and spend my recreation time paddling the Cowichan River with the VCKC, playing Ultimate Frisbee with the Cowichan Carrots, bike touring with Kristi, or running and hiking in the woods. So, although cars and trucks are not my hobby, I take my profession very seriously and I am really proud of my trade and my skills.
Sandy MacInnes has been a certified technician for an undisclosed amount of years (I wouldn't want to give away his age!), and has been with Kroffat for 13 years. Sandy has been racing cars and motorcycles for his entire life on Vancouver Island. We were so lucky he stayed on when the business changed hands last year, he has been a very important part of our success with Kroffat!
Bryan Hayhurst has been turning wrenches in the valley for 17 years. Not only does he love working on right-hand drives he has become an expert on Toyota Rav 4s (his family is currently on Rav 4 number 4) and is able to do amazing things with the head gaskets on later models; including adding inserts to the engine blocks. We first met Bryan at RADD Cruisers and we are so happy he finally followed us down the block! Bryan has also worked at Hi-Point Auto Care and Jim Pattison Toyota Duncan.
Linden Schultz is the newest addition to our Kroffat team! He is a certified Red Seal mechanic who got his start at Dickson & Fraser Auto Repair, just down the street. Linden is keen to do most any repair work and always has the right tool for the job! We are enjoying getting to know Linden and are impressed by his skills - both in the shop and with a video-game console.
Ben Miller is a senior at Cowichan Secondary School and a classic car enthusiast. Our shop would be a diasater without him! Not only does he provide our mechanics with a clean shop every week, he also has his class 3 welding ticket through School District 79’s ACE-IT program. Ben collects and restores cars - I’ve heard his 1968 Mustang is a regular at local car shows.
Kristi Koons (co-owner and helper extraordinaire) is an educator with the Cowichan Valley School District 79 and is essential for all our behind-the-scenes needs. She puts a lot of effort into our office and waiting room as well as our on-line presence. Make sure to grab a cookie, a hot drink and an interesting read next time you bring your car in for a service. Our daughter Georgia Young dances at Steps Ahead Dance and attends Frances Kelsey Secondary School. She cleans the Kroffat office once a week and keeps us on our toes! Our son Dalin Koons is pursuing an acting career on the island and he always ensures that our hot chocolate supply is plentiful. Dalin also delivers our parts (as well as for many other shops in the area) as a driver for Lordco Auto Parts.